Paris, June 1st, 2023. AmeXio Group, a European leader in the ECM-CCM (Enterprise Content Management – Customer Communication Management) industry, has solidified its strategic and international goals with the acquisition of Acolad Digital, a leading CXM firm (Customer Experience Management) and a significant player in European ECM for over two decades. This acquisition, supported by […]
As digital technology changes the relationship between readers and the media, Mediafin looked for new ways to customize online experiences, engage readers and convert them into loyal media consumers. AmeXio has launched the news portals for De Tijd and L’Echo, the Dutch and French news titles for Mediafin, the innovative media publisher from Belgium. Offering […]
The days of the Digital Far West have ended. As digital data and documents become the norm, regulation around them has increased considerably in recent years. Just think about the EU regulations on general data protection (GDPR) and electronic identification, authentication and trust services (eIDAS), or local regulation around digital data and their conservation. As […]
Do you feel like your organization just drops technology on your head and makes you figure out how to use it productively? Are your stress levels soaring when your organization’s expense claim tool shows more options than you’d expect in a rocket launch platform? Do you feel like organizing an office mutiny when you’re told to […]
Web development isn’t just about functionality – although that’s certainly a highly important piece of the puzzle. It’s also about user experience: ensuring visitors are able to easily navigate your website and get where they need to go. Let’s say you’re given the responsibility of a new website and enthusiastically take your computer – or […]
Ongoing optimization of Customer Experience is a must, and it’s a never-ending task – one that requires constant testing. But how do you ensure that your clients and partners are not becoming the guinea pigs of your organization’s developers, while at the same time keeping the delivery time of new features as swift as possible?
Setting up a new intranet can be an intimidating task that comes with an impressive workload. On top of that, it’s typically a project that doesn’t happen that often, to say the least. Very few people are acquainted with this work. After thoroughly informing yourself, selecting the best intranet software, assembling an intranet team, collecting content and […]
Component-based platforms are amongst today’s favorites for website developers and designers. Like a “Swiss army knife”, their scalable web architecture and flexible design features seem to adjust easily to everyone’s needs. But is it all so simple? Is there a price to pay for all this versatility? This blogpost will take you through a first-person […]
The narrative of a brand is not limited anymore to copy writing and picture selection, and any customer engagement strategy requires a personalized approach. The challenge: To keep the company’s voice consistent, while the days are long gone when marketing managers could overlook every single communication. How this problem can be solved? Only from scratch. […]
Conversion Rate Optimization (CRO) is the systematic process to improve the conversions of your digital touch points. In other words, it ensures that the goals you have outlined for your digital touchpoints are maximized. In this context, “conversion” is interpreted in the broad form and is heavily dependent on the industry in which you are […]
In day-to-day business, we are all often challenged by minor (or sometimes major) problems or issues. To solve these problems and ensure a happy customer or better work environment, it is helpful to put yourself in an analyst’s shoes. This can often help you save time, money, and resources. Here’s how it works.
Maybe your relationship with your last intranet didn’t work out because you wanted different things. If you’ve never really felt you’d found “the one”, what about taking a break to see what else is out there? It’s time to find that magnetic force that will keep your organization and teams together.
The virtually limitless data brought by the digital revolution used to contrast with the limitations of its manual processability. However, technologies such as Artificial Intelligence (AI) and Machine-Learning (ML) and their self-learning algorithms are starting to empower businesses with ways to overcoming these boundaries.
In this blog Ruben Thys, Solutions Director at AmeXio, shares his experiences and advice around digital experience projects. Since I started working in Digital Experience 10 years ago, I have been involved in fascinating projects across a variety of sectors, ranging from media, finance to government, retail and manufacturing. Even with such diverse requirements and […]
Hosting services are an essential part of every solution we build. From websites to intranets through document management systems, all business platforms need an infrastructure which is tailored to their specific needs. Not only is this relevant for running and supporting applications in production, but hosting also plays a crucial role during the development and testing […]
Our expertise working with clients for the past three decades has taught us that great digital experiences are not built overnight. They rather require an iterative approach by which marketers can continuously measure customer engagement in a live environment and optimize experiences accordingly.
An all too common problem we have all been challenged with: Many organizations still store growing numbers of digital documents in multiple locations or personal file-sharing accounts. As the amount of digital information grows at an ever-faster rate, this chaotic approach to document management leads to frustration and wasted resources. From tedious and time-consuming search […]
We believe people deserve great digital experiences. However, producing digital customer experiences at larger organizations often involves challenges concerning scaling internal operations and collaboration. Content Hubs and Design Systems are two complementary tools which can help in this area. In this blog post, we want to recap what they are and how they can enable seamless […]
While technology decisions used to be placed solely on CIOs, CMOs are spending more and more time on IT than the actual IT departments. The rise of roles like the Chief Marketing Technologist and Chief Digital Officer only come to prove this increasing emphasis of technology in marketing. In the majority of cases, once a CMS is […]
Customers do think that they go online to ensure the best deal. But … That’s only part of the truth.
Long gone are the days of the “one size fits all approach”. Your customers want to feel like their experience is catered to their needs every time they interact with you. Naturally, personalization is a great way to make your customers feel more compelled by your brand, offering them the optimal experience and, in return, boosting conversions. One way […]
Getting to know “everything” there is to know about websites is an endless journey, as parameters are constantly evolving. But regardless of your role, there are things that should stay top-of-mind. Some less visible, but crucial elements can make all the difference for the overall functionality of a website. These are some often overlooked features that […]
Customer experience has become a key differentiator for many organizations. Your customer’s experience greatly depends on high-quality and immersive content throughout the entire customer journey, ideally tailored to their needs using techniques like personalization. But before looking into the available architectures for delivering content to customers, let’s go back in time, when most digital customer interactions happened on the […]
Adobe Experience Manager (AEM) is a comprehensive enterprise web content management system. Packed with a broad range of capabilities, it supports content and marketing teams in building great digital experiences.