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Revolutionizing Search and Find with AI

Efficient search and find capabilities are crucial for effective case management in the public sector. However, traditional search methods often fall short in meeting the complex needs of case handlers. Artificial intelligence (AI) offers a solution to these challenges, promising to revolutionize the way cases are managed and resolved. Traditional Search and Find: Without AI  […]

Generating images with Adobe AI tool Firefly

Adobe Summit 2024: Generative AI in CXM

According to yearly tradition, Adobe brings us a new Adobe Summit full of innovation, Inspiring talks, new product launches and groundbreaking updates to existing products across the Adobe Experience Cloud and Adobe Creative Cloud. This year’s theme is “The future of digital marketing in the era of generative AI”. This theme was chosen to build […]

Public sector

Transforming Case Management with AI

Case management plays a crucial role in the efficient functioning of the public sector, ensuring that tasks are handled promptly, accurately, and in compliance with regulations. With the introduction of artificial intelligence (AI), there is an opportunity to revolutionize traditional case management practices and unlock new levels of efficiency and effectiveness.  Traditional Case Management Challenges  […]

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Transforming your AEM-based DXP for Peak Performance

Is your organization struggling to produce impactful customer experiences at scale using Adobe Experience Manager (AEM)? You’re certainly not alone.  As you grow your digital presence, more and more internal teams start onboarding onto your Digital Experience Platform (DXP) and require additional customer journeys to be implemented and continuously improved upon. On initial launch, such […]

Someone working on their laptop showing the way of collaboration in the digital era

Integrating O365 with your CMS for Seamless Case Management in the Public Sector

In the realm of public sector work, managing cases efficiently and ensuring compliance are paramount. However, the traditional approach of using a separate Case Management System (CMS) alongside O365 for office tasks often leads to challenges such as duplicated efforts, incomplete case files, and compliance issues. In this article, we delve into the importance of […]

Digital government case handling process.

Digital government portals as the modern way of communication

In the dynamic landscape of public sector management, the evolution of communication methods has been pivotal in shaping governance practices. From the traditional avenues of desk visits, email exchanges, paper letters, and phone calls, the shift towards modern digital governance marks a significant paradigm shift. In this article, we delve into the profound differences between […]

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Santa in the office generated through AI

Revolutionizing Content Creation with AI-Enhanced Imagery

Before we dive into the topic of content creation with AI, let’s go back to the basics of AI. What exactly is it? Artificial Intelligence (AI) stands as a transformative force reshaping the way businesses operate. At its core, AI refers to the development of computer systems that can perform tasks requiring human intelligence. In […]

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A man and a cloud.

The What, Why and How of going to the Cloud

In today’s ever-changing digital workspace there is a growing need for extensive unburdening. Not only do we see this need for software management, but also for complete platform management. Different organizations need different levels of unburdening and going to the cloud is one of many solutions that can greatly benefit companies. But how does it […]

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AmeXio wins the Documentum SDK Challenge with myInsight

AmeXio wins Documentum SDK Challenge with myInsight

We are extremely proud to announce that AmeXio won this year’s Documentum SDK Challenge. The first Documentum Dragons’ Den: Partner SDK Challenge was organized by the OpenText Documentum team. The goal was to showcase and promote the Documentum Smart View SDK capabilities. Partners were invited to participate and to present and demo a solution using Smart […]

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Acolad Digital is now AmeXio

Acolad Digital is now AmeXio

Paris, June 1st, 2023. AmeXio Group, a European leader in the ECM-CCM (Enterprise Content Management – Customer Communication Management) industry, has solidified its strategic and international goals with the acquisition of Acolad Digital. Acolad Digital has been a leading CXM firm (Customer Experience Management) and a significant player in European ECM for over two decades. […]

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Deceuninck partners with AmeXio and Adobe to implement their future lead generation platform

Deceuninck partners with AmeXio and Adobe to implement their future Lead Generation Platform.

Deceuninck, a leading global player in window and door profiles, has decided to boost its Customer Experience through a strategic partnership with AmeXio & Adobe. This collaboration prioritizes the orchestration of seamless customer journeys, resulting in increased customer engagement and more qualitative partner referrals. In today's digital era, where customers increasingly research online before approaching [...]
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Engaging readers in the digital age: the Mediafin story

As digital technology changes the relationship between readers and the media, Mediafin looked for new ways to customize online experiences, engage readers and convert them into loyal media consumers. AmeXio has launched the news portals for De Tijd and L’Echo, the Dutch and French news titles for Mediafin, the innovative media publisher from Belgium. Offering […]

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Best practices for digital archiving: the records lifecycle approach

The days of the Digital Far West have ended. As digital data and documents become the norm, regulation around them has increased considerably in recent years. Just think about the EU regulations on general data protection (GDPR) and electronic identification, authentication and trust services (eIDAS), or local regulation around digital data and their conservation. As […]

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4 Common Misconceptions about user adoption and change management

Do you feel like your organization just drops technology on your head and makes you figure out how to use it productively? Are your stress levels soaring when your organization’s expense claim tool shows more options than you’d expect in a rocket launch platform? Do you feel like organizing an office mutiny when you’re told […]

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The top 5 elements of user experience and how they help your website

Web development isn’t just about functionality – although that’s certainly a highly important piece of the puzzle. It’s also about user experience: ensuring visitors are able to easily navigate your website and get where they need to go. Let’s say you’re given the responsibility of a new website and enthusiastically take your computer – or […]

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How (not) to tackle content synchronization – and why it matters

Content synchronization: ongoing optimization of Customer Experience is a must, and it’s a never-ending task – one that requires constant testing. But how do you ensure that your clients and partners are not becoming the guinea pigs of your organization’s developers, while at the same time keeping the delivery time of new features as swift […]

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The human success factors of a new intranet

Setting up a new intranet can be an intimidating task that comes with an impressive workload. On top of that, it’s typically a project that doesn’t happen that often, to say the least. Very few people are acquainted with this work. After thoroughly informing yourself, selecting the best software, assembling a team, collecting content and […]

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The Swiss army knife effect of component-based websites

Component-based platforms are amongst today’s favorites for website developers and designers. Like a “Swiss army knife”, their scalable web architecture and flexible design features seem to adjust easily to everyone’s needs. But is it all so simple? Is there a price to pay for all this versatility? This blogpost will take you through a first-person […]

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UI and UX: Achieving consistency across digital touchpoints

The narrative of a brand is not limited anymore to copy writing and picture selection, and any customer engagement strategy requires a personalized approach. The challenge: To keep the company’s voice consistent, while the days are long gone when marketing managers could overlook every single communication. How this problem can be solved? Only from scratch. […]

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The beginner’s guide to conversion rate optimization (CRO)

Conversion Rate Optimization (CRO) is the systematic process to improve the conversions of your digital touch points. In other words, it ensures that the goals you have outlined for your digital touchpoints are maximized. In this context, “conversion” is interpreted in the broad form and is heavily dependent on the industry in which you are […]

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The 5 Ws: how to think like an analyst

In day-to-day business, we are all often challenged by minor (or sometimes major) problems or issues. To solve these problems and ensure a happy customer or better work environment, it is helpful to put yourself in an analyst’s shoes. This can often help you save time, money, and resources. Here’s how it works.

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11 reasons to love your intranet at first sight

Maybe your relationship with your last intranet didn’t work out because you wanted different things. If you’ve never really felt you’d found “the one”, what about taking a break to see what else is out there? It’s time to find that magnetic force that will keep your organization and teams together.

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5 ways digital marketers should use artificial intelligence

The virtually limitless data brought by the digital revolution used to contrast with the limitations of its manual processability. However, technologies such as Artificial Intelligence (AI) and Machine-Learning (ML) and their self-learning algorithms are starting to empower businesses with ways to overcoming these boundaries.

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10 most common issues in Digital Experience projects (and how to avoid them)

In this blog Ruben Thys, Solutions Director at AmeXio, shares his experiences and advice around digital experience projects. Since I started working in Digital Experience 10 years ago, I have been involved in fascinating projects across a variety of sectors, ranging from media, finance to government, retail and manufacturing. Even with such diverse requirements and […]

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4 reasons you need Managed Hosting Services

Managed hosting services are an essential part of every solution we build. From websites to intranets through document management systems, all business platforms need an infrastructure which is tailored to their specific needs. Not only is this relevant for running and supporting applications in production, but hosting also plays a crucial role during the development […]

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