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Modern Citizen Communication for Public Sector with AI

Few aspects have a greater impact on the perceived quality and effectiveness of Digital Government than the area of communication. Effective communication builds transparency and trust, ensuring accountability and public engagement. It serves as a cornerstone of service delivery, providing citizens with clear information, reducing confusion, and combating misinformation. With the advent of modern digital […]

3 Essential but Neglected Elements of Power Platform Excellence

The “digitize or die” mantra may sound cliché, yet many Chief Information Officers (CIOs) grapple with turning their visions into reality, hindered by a shortage of digital talent. With only 27 million developers worldwide – 0.33% of the global population – the demand for digital expertise is booming against the backdrop of essential digital transformation. […]

The future of Enterprise Content Management (ECM)

Does your organization have to deal with high volumes of content and data? Do you have enterprise digital experience needs? And do you have highly complex structured and/or unstructured data to manage? Then keep on reading because we constantly keep innovating in Enterprise Content Management to make your life easier!  What is Enterprise Content Management  […]

Revolutionizing Search and Find with AI

Efficient search and find capabilities are crucial for effective case management in the public sector. However, traditional search methods often fall short in meeting the complex needs of case handlers. Artificial intelligence (AI) offers a solution to these challenges, promising to revolutionize the way cases are managed and resolved. Traditional Search and Find: Without AI  […]

Adobe Summit 2024: Generative AI in CXM

According to yearly tradition, Adobe brings us a new Adobe Summit full of innovation, Inspiring talks, new product launches and groundbreaking updates to existing products across the Adobe Experience Cloud and Adobe Creative Cloud. This year’s theme is “The future of digital marketing in the era of generative AI”. This theme was chosen to build […]

Transforming Case Management with AI

Case management plays a crucial role in the efficient functioning of the public sector, ensuring that tasks are handled promptly, accurately, and in compliance with regulations. With the introduction of artificial intelligence (AI), there is an opportunity to revolutionize traditional case management practices and unlock new levels of efficiency and effectiveness.  Traditional Case Management Challenges  […]

Transforming your AEM-based DXP for Peak Performance

Is your organization struggling to produce impactful customer experiences at scale using Adobe Experience Manager (AEM)? You’re certainly not alone.  As you grow your digital presence, more and more internal teams start onboarding onto your Digital Experience Platform (DXP) and require additional customer journeys to be implemented and continuously improved upon. On initial launch, such […]

Integrating O365 with your CMS for Seamless Case Management in the Public Sector

In the realm of public sector work, managing cases efficiently and ensuring compliance are paramount. However, the traditional approach of using a separate Case Management System (CMS) alongside O365 for office tasks often leads to challenges such as duplicated efforts, incomplete case files, and compliance issues. In this article, we delve into the importance of […]

Digital government portals as the modern way of communication

In the dynamic landscape of public sector management, the evolution of communication methods has been pivotal in shaping governance practices. From the traditional avenues of desk visits, email exchanges, paper letters, and phone calls, the shift towards modern digital governance marks a significant paradigm shift. In this article, we delve into the profound differences between […]

Revolutionizing Content Creation with AI-Enhanced Imagery

Before we dive into the topic of content creation with AI, let’s go back to the basics of AI. What exactly is it? Artificial Intelligence (AI) stands as a transformative force reshaping the way businesses operate. At its core, AI refers to the development of computer systems that can perform tasks requiring human intelligence. In […]