Businesses run on processes, and processes make the business run. That’s a common wisdom in the corporate world. And as the corporate world moves more and more from analogue to digital, business processes follow the same route. Also here, digital technology is changing the competitive landscape faster than ever. Standardized business processes no longer meet rising expectations regarding digital touchpoints and real-time responsiveness.
That’s why digital business process management (BPM), case management, and automation are high on the agenda of most modern organisations. By clearly defining, monitoring, optimizing and automating processes organizations can dramatically improve their efficiency and service quality.
BPM platforms, also known as workflow solutions, are optimized for managing well-defined, formalized processes and achieving the highest level of efficiency. As documents are a part of the company business processes, BPM workflow implementation is important to reduce manual tasks and to formalize, harmonize, optimize the document processing.
Case management platforms focus on those processes which are less predictable and formalized, but still need a structured management approach. Case management avoids some of the BPM solutions pitfalls by a more agile approach, focused on qualifications and added-value of the participants: it brings together all case information in a 360° view, suggests ways forward and best practices, and supports all stakeholders to collaboratively come to a result.
Robotic process automation is mostly used to automate small but frequent processes. RPA is effectively recording the user’s actions within the interface. It then automates the process by repeating those exact actions without interference from the user. For example, during an order request process you receive an email with an order request, you then need to log into the order system, manually copy the appropriate mail information into the order system and submit. RPA solutions will record these actions and automatically execute these tedious, time-consuming tasks.
Finally, artificial intelligence has made so much progress in recent years that it has become a key ingredient in many process management and automation projects. Generative AI supports in content creation (e.g. customer communication), while other AI models typically support decision processes (e.g. claims processing, fraud detection, etc.).
We help you define and optimize your processes based on thorough business analysis and process mapping.
We integrate information from multiple systems into the process for efficiency and automation.
We streamline core processes with our advanced BPM and Case management platforms. Maximize the benefits of digital process management through our expert support in adoption and change management.
We build and apply AI models to support employees in day-to-day tasks or to fully automate them.