Contact us

France : +33(0)1 81 69 86 00

Belux : +352 26 31 41

Leave us a message

CUSTOMER COMMUNICATION MANAGEMENT

AUTOMATISING CREATION AND DISTRIBUTION

CCM solutions, also known as desktop publishing solutions, offer companies the ability to automate the creation, modification and distribution of documents to convey the image of the company, customise the communication according to the customer and select the most suitable broadcasting channel (mobile, mail, text, Internet, social networks, paper mail).

CONTEXT AND CHALLENGES

Perfectly integrated into the workstation and business applications, the new CCM solutions make it possible to address all typologies of editions (batch, transactional and interactive), by easily registering them in the different stages of the customer communication management process.

The challenge for companies is to distribute the right information to their customers (communication), to extend and develop the relationship with customers so that it generates a new intention to purchase (sales growth) and to disseminate information. relevant at the right time via the right channel (adaptation to customer requirements).

THE AMEXIO EXPERTISE

In this context, Amexio supports its customers in the modernisation of the back office with the study and integration of a publishing solution and electronic archiving for example. Our expertise has made it possible to automate the processing chain and optimise the communication channel.

null

OUR ADDED VALUE

• Rationalisation of IT resources

• Freeing business resources to refocus on the business core

• Modernisation of publishing architecture

• Opening on new communication media thanks to perennial tools

• Accompany the optimisation of the customer communication modernisation process

• Management optimisation of office mail and communication channels

• Automation of the treatment chain

null

TECHNICAL ENVIRONMENT

• Bdoc

• Doc Bridge

• DocOne

• OpenText Exstream

• KSL

• OpenPrint

• OpenText Xpression

• OpenTest StreamServe

• Quadient

• Sefas

null

CLIENT BENEFITS

• Improve the process of designing and producing communication documents to customers

• Distribute and circulate relevant information, at the right time, in a client / business logic

• Extend and develop the relationship with the customer so that it generates a new intention to purchase

• Add value to the information

Would you like us to call you?