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Case management

SPECIFY AND AUTOMATE COMPLEX PROCESSES

Case management solutions avoid some of the BPM solutions pitfalls by a more agile approach, focused on qualifications and added-values of the participants.

CONTEXT AND CHALLENGES

The companies challenge is to specify and automate complex processes, to make reliable decisions on the file processing for example, and to bring together automated processing, business experts and companies content. Case management is a mean to value information, improve interaction and collaboration between teams and upgrade the processing applications.

THE AMEXIO EXPERTISE

Being strategic, case management projects fall within the companies digital change. A project for a banking network allowed to design 120 identified business processes (subscription, damage, customer service, legacy, etc.) and 10 test cases maximizing the IBM Case Manager 5.2.1 native functions.

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OUR ADDED VALUE

• A perfect match with the functional requirements, mainly through the settings

• A progress monitoring of the electronic records, shared by the back and front office

• Simple and intuitive solutions minimizing the user’s training need

• Scalable solutions to calmly consider simply extending the scope to other suppliers

• Complex processing specification and automation

• Linking automatic processing, business experts and corporate content

• A value proposition and change management

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TECHNICAL ENVIRONMENT

• IBM Case Manager

• Opentext Documentum xCP

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CLIENT BENEFITS

• Valuing information

• Improving the teams interaction and collaboration

• Upgrading the processing applications

• Make decision reliable on the file processing

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