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Case management solutions can overcome some of the pitfalls of BPM solutions with a more dynamic approach, focusing on the skills and added value of participants.
The challenge for companies is to be able to specify and automate complex processes, make decisions related to file processing more reliable, and bring together automated processes, business experts and content. Case management is a means of enhancing information, improving interaction and collaboration between teams and optimising the processing of procedures.
Strategically, case management projects are part of the digital transformation of companies. A project for a banking network made it possible to model 120 registered business processes (membership, disaster, after-sales, succession, etc.) and 10 standard cases by making maximum use of the native features of IBM Case Manager 5.2.1