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Case management

SPECIFY AND AUTOMATE COMPLEX PROCESSES

Case management solutions can overcome some of the pitfalls of BPM solutions with a more dynamic approach, focusing on the skills and added value of participants.

CONTEXT AND CHALLENGES

The challenge for companies is to be able to specify and automate complex processes, make decisions related to file processing more reliable, and bring together automated processes, business experts and content. Case management is a means of enhancing information, improving interaction and collaboration between teams and optimising the processing of procedures.

THE AMEXIO EXPERTISE

Strategically, case management projects are part of the digital transformation of companies. A project for a banking network made it possible to model 120 registered business processes (membership, disaster, after-sales, succession, etc.) and 10 standard cases by making maximum use of the native features of IBM Case Manager 5.2.1

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OUR ADDED VALUE

• Perfect adaptation to functional needs, mainly by parameterisation

• Follow-up of the progress of dematerialised files shared between the back office and the front office

• Simple and intuitive solutions that minimise the need for user training

• Scalable solutions allowing to easily and simply extend the scope to other distributors

• Specification and automation of complex processes

• Meeting point between automated processes, business experts and business content

• Value proposition and accompanying change

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TECHNICAL ENVIRONMENT

• IBM Case Manager

• Opentext Documentum xCP

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CLIENT BENEFITS

• Adding value to information

• Improving interaction and collaboration between teams

• Optimising the processing of document procedures

• Reliability of decision making related to file processing

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