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Case management solutions avoid some of the BPM solutions pitfalls by a more agile approach, focused on qualifications and added-values of the participants.
The companies challenge is to specify and automate complex processes, to make reliable decisions on the file processing for example, and to bring together automated processing, business experts and companies content. Case management is a mean to value information, improve interaction and collaboration between teams and upgrade the processing applications.
Being strategic, case management projects fall within the companies digital change. A project for a banking network allowed to design 120 identified business processes (subscription, damage, customer service, legacy, etc.) and 10 test cases maximizing the IBM Case Manager 5.2.1 native functions.